Privacy policy

The responsible party.

Truth Through Nature (Pty) Ltd sells ParaVera™ skincare through this website and is responsible for handling your personal information in accordance with applicable data protection law, including POPIA. For privacy questions or requests, email sales@truthnature.co.za.

Only what we need to run our store.

• Order details: Your name, email address, mobile number and delivery address, so we can process and deliver your order.
• Purchase records: What you ordered and paid for, for order management, customer support, accounting and legal requirements.
• Messages: Information you provide through our contact and stockist forms.
• Incomplete checkouts: Information about an unfinished checkout, where collected, to help us understand and improve the shopping experience.
• Cookies and analytics: Information collected through cookies and similar technologies, depending on your cookie preferences and the tools used on our website (see the cookie policy).

Payments are processed through Payfast. Where checkout redirects you to Payfast's secure payment page, your card details are entered there rather than directly on our website. Please refer to Payfast's own privacy information for details of its processing.

Only with service providers who help us run the store.

• Payfast: To process payments.
• Our courier partners: To deliver your parcel, including the information needed to complete delivery.
• Our email provider: To send order confirmations, tracking information and customer-service emails.
• Our web developer and website service providers: To maintain, secure and support the website, where access to personal information is necessary.

We do not sell your personal information.

Your choice matters.

We'll send you promotional emails when we have the necessary permission or other lawful basis to do so.

You can unsubscribe at any time using the link in our emails or contact us at sales@truthnature.co.za.

Only for as long as necessary.

• We retain order and financial records for the periods required by applicable tax and other laws.
• Information associated with an incomplete checkout is deleted or de-identified after 90 days.
• Account information is retained while your account is active. You may ask us to delete your account, subject to any information we are legally required to keep.

Access, correction and control.

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you and request access to it.
• Correct or update inaccurate information.
• Delete information where we are permitted to do so.

Email us to make a request. You may also lodge a complaint with South Africa's Information Regulator at inforegulator.org.za.